Route not found

At a glance

Hi guys. I'm getting a ROUTE_NOT_FOUND error when performing a PUT request to /api/v1/users/#{user.kinde_id}/password . This worked locally but not on our staging domain. My local environment is configured in the same way as staging. Other API calls on staging have been working fine. What's going on? What does ROUTE_NOT_FOUND mean? It's obviously a 404, suggesting the API route does not exist, but why? It works locally, and this is using the same env setup as staging.

Here's an obfuscated example response locally:

We are completely uploaded and fine
HTTP/2 200 
date: Tue, 26 Nov 2024 12:22:26 GMT
content-type: application/json; charset=utf-8
content-length: 72
vary: Accept-Encoding

Connection #0 to host <app>-staging.uk.kinde.com left intact
ETHON: performed EASY effective_url=https://<app>-staging.uk.kinde.com/api/v1/users/kp_<id>/password response_code=200 return_code=ok total_time=0.072995
HTTP response body ~BEGIN~
{"code": "SET_PASSWORD_SUCCESS", "message": "Password successfully set"}
~END~

And here's when it fails

KindeApi::ApiError Error message: the server returns an error
HTTP status code: 404
Response headers: {"date"=>"Tue, 26 Nov 2024 12:01:56 GMT", "content-type"=>"application/json; charset=utf-8", "content-length"=>"107", "vary"=>"Accept-Encoding"}
Response body: {			"errors": {				"code": "ROUTE_NOT_FOUND",				"message": "The requested API route does not exist"			}		}

5 comments

DDavid Bainbridge

Hi Jono,
Do you have a '#' before the user id? This would cause that issue, I would also suggest double checking you're making a PUT request.

A request should look like this:
PUT {{business_domain}}/api/v1/users/kp_52d67a6146733831b2984a37ecfec5cb/password

JJono Feist

, I've updated the original msg with some more details.
Can I send you a kp_ user ID to check logs on your end?

DDavid Bainbridge

I don't think it will be user related, that should return the following:

{
    "errors": [
        {
            "code": "INVALID_USER_ID",
            "message": "User not found"
        }
    ]
}

Feel free to send me your custom domain though and I can check the logs

JJono Feist

Don't worry, I think it's me being a noob. The Kinde ID is missing on my user in staging—thought I already synced it 🙏

DDavid Bainbridge

All good 👍

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