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Custom domain verification fails repeatedly

Custom domain verification failed
I just noticed that the verification failed for the custom domain I set up. I clicked “Verify” again to see if it consistently fails, still waiting to see.
How long does this verification process usually take?
Is it possible to know why the verification fails?
My Kinde domain is: https://surreal.kinde.com

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6 comments

Hey ,
It doesnt take too long to verify a custom domain.

You said you tried to verify the custom domain again, are you still waiting?

Yes, it seems to be stuck on “Verification in progress”.

Looking at the app logs, I see the following error with a custom domain that looks like yours

failed to look up domain CNAME record
Can you double check that the the record was created correctly? Feel free to attach any masked screenshots of the DNS setup if that helps.

This section of the docs may help in your specific case - Using multi-level subdomains

Thanks
I had a call with and this morning and they helped me to sort this out.
It was indeed a wrong multi-level subdomain setup.

Ah perfect. Glad it works now 🙂

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