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Currently getting 504 whenever I try to redirect the user to Kinde

jjamie
Our implementation has been working reliably for over a week, it seems like it's a problem on your end.
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18 comments
jjamie
It's working now, nothing showed up on https://status.kinde.com/ during this outage
DDaniel_Kinde
I will check with our network team to see what happened here. I can see timestamps on your first screenshot which is super helpful.
jjamie
Hi @Daniel_Kinde, please tag me when you know more about this issue. Happy to work with you and provide additional logs if that would be helpful.
jjamie
@Daniel_Kinde This is just on https://app.kinde.com/admin now
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jjamie
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jjamie
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jjamie
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DDaniel_Kinde
You were quick off the mark, we are investigating
jjamie
@Daniel_Kinde oauth endpoint is hanging now...
jjamie
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jjamie
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jjamie
Am I being rate limited or something?
jjamie
Also, I get a lot of errors in our API that look like this:
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2024/04/18 19:56:37 /go/src/api/service/kinde/authentication.go:63: {"error":"server_error","error_description":"The authorization server encountered an unexpected condition that prevented it from fulfilling the request."}
DDaniel_Kinde
Hi @jamie I will pass this over to our network team to look into this.
aalex_at_kinde
@jamie Just a heads up that we've added some extra logging to the calls you have been receiving errors on, including the 504 gateway error, to try and figure out the root cause and to try and reproduce them internally. There was no rate limiting or WAF blocking for your earlier requests.
jjamie
That's great, thanks @alex_at_kinde. I'll keep an eye on it and let you know if it happens again with exact timestamps.
aalex_at_kinde
Sounds good. Those screenshots and API output you provided earlier are excellent.
jjamie
Here are some recent logs:
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kh-api        | 2024/04/20 21:31:53 /go/src/api/service/kinde/authentication.go:63: {"error":"server_error","error_description":"The authorization server encountered an unexpected condition that prevented it from fulfilling the request."}
kh-api        | 2024/04/20 21:31:53 /go/src/api/handler/authentication.go:527: error requesting token: 500 Internal Server Error

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kh-api        | 2024/04/20 21:35:37 /go/src/api/service/kinde/authentication.go:63: {"error":"server_error","error_description":"The authorization server encountered an unexpected condition that prevented it from fulfilling the request."}
kh-api        | 2024/04/20 21:35:37 /go/src/api/handler/authentication.go:530: error requesting token: 500 Internal Server Error


FYI, these timestamps are UTC
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