Investigating 400 Errors and Posting a Fix

Hey

I would like to understand what caused the issue. Could you please provide details about the problem and any measures being taken to prevent it from happening again?
Actually we have 119 customers on prod and this problem was reported by almost everyone.

Hey ,

I’m so sorry to hear that many of your customers were affected by this issue - that’s definitely not the experience we strive to provide.

We deployed code to fix a minor issue with persisting state for single-page applications (SPAs) using custom domains with a public suffix (e.g. .co.uk, .qld.gov.au). Unfortunately, this update contained code that inadvertently caused some customers to go offline.
As soon as we received reports of the impact, we quickly reverted the code to minimise disruption. The downtime was an unexpected result of the update. Since then, we’ve redeployed the fix with no further issues detected.

Apologies again for the issue this caused with your customers.

I also apologise for not responding with the cause sooner I thought I had got back to everyone. Thanks

Hey ,

We are terribly sorry that your customers were affected by this issue.

I've added $60 USD credit to both of your Kinde businesses ($120 USD in total). I hope this gesture shows our commitment to making things right.

Thanks for your understanding and please let me know if there’s anything else we can do to help.

Hey
i really appreciate your gesture.
Hope we do not came it again
thank you