I am experiencing the same issue
Hi Jon,
Thank you for reaching out and providing detailed information about the authentication issues you're experiencing. Could you please clarify the following:
• Which software development kit and version are you currently using for integration with Kinde?
• Are all users affected, or only a subset?
• Are there specific error messages displayed during login attempts?
• Have there been any recent updates or changes to your authentication configurations or related services?
In the meantime, here are some steps you can take to mitigate the issue:
1. Verify the operational status of Kinde and Twilio services to rule out any ongoing outages. You can monitor Kinde's service status at
1. Kinde docs and Twilio's status at Twilio Status
2. Ensure that your email and phone authentication settings are correctly configured. For email authentication, refer to Kinde's documentation: Kinde docs
3. Attempt to log in using different user accounts to determine if the issue is user-specific or system-wide.
4. Be aware of any scheduled maintenance that might affect SMS delivery. For instance, Twilio has planned maintenance for Singapore Voice Carrier Partners on January 14, 2025, from 08:00 to 14:00 PST, which could cause intermittent call disconnects or failures Twilio Status
Please provide the requested information at your earliest convenience, and we'll continue to work towards a resolution.
Hi Jon and Tony,
Apologies for the inconvenience caused by this issue. It seems there was an incident on our side, but it should now be resolved.
You can check the current status at Kinde Status Page for more details.
Please try again and let me know if you still encounter any issues or have further questions. We’re here to help
